Refund policy

Effective Date: November 2025

At Janelle & Co. Hair Extensions, we are committed to delivering premium-quality virgin and raw hair extensions. Due to the nature of our products and for the safety of our customers, we uphold a strict All Sales Are Final policy.

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1. No Refunds

Once an order is placed, no refunds will be issued under any circumstances.

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2. No Exchanges

We do not accept any exchanges for our products. For hygiene and safety reasons, hair extensions, wigs, closures, and frontals cannot be returned once purchased.

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3. No Cancellations

Orders cannot be cancelled or modified after they have been placed. Please ensure all details, including product selection, lengths, textures, and shipping information, are correct before completing your purchase.

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4. Quality Control   
Every item is carefully inspected, sanitized, and packaged before shipping.•    Variations in color, texture, or thickness are normal due to the natural origin of human hair and are not considered defects.

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5. Acknowledgment

By completing a purchase on our website, you agree to this No Refunds, No Exchanges, No Cancellations policy and acknowledge that all sales are final.

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6. Contact Us

If you have questions about this policy, please reach out:

Janelle & Co. Hair Extensions
📧 Email: info@janellecohair.com 
📍 Address: 9750 W Skye Canyon Park Dr
                       Ste 160-419
                       Las Vegas, NV  89166
Phone: 702-313-0744

Place under checkout button:

“All sales are final. No refunds, exchanges, or cancellations once your order is placed.”