Shipping policy

At Janelle & Co. Hair Extensions, we take pride in delivering every order with care and precision. Please review our shipping guidelines below before placing your order.

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Processing Time

All orders are processed within 1-5 business days (Monday–Friday, excluding holidays).
Once your order has been processed, a confirmation email with your tracking details will be sent.

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Delivery Time

Our standard shipping time is 3–7 business days after processing.
Delivery times may vary depending on your location, carrier delays, or holidays.

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Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.
We offer standard shipping options for your convenience.

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Order Tracking

You will receive a tracking number once your order has shipped.
Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

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Address Accuracy

Please verify your shipping address before completing your purchase.
Janelle & Co. Hair Extensions is not responsible for delayed or lost packages due to incorrect or incomplete addresses.

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Lost or Stolen Packages

Once marked “delivered” by the carrier, Janelle & Co. Hair Extensions cannot be held responsible for lost or stolen packages.
If this occurs, please contact the shipping carrier directly. We’ll gladly assist with carrier investigations if needed.

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Order Changes & Cancellations

Orders cannot be changed or canceled once they have been processed or shipped.
Please review your order carefully before checkout.

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Contact Us

If you have questions about your order or need assistance, please reach out:
📧 info@janellecohair.com
🌐 www.janellecohair.com