Shipping policy

Shipping Policy

At Janelle & Co. Hair Extensions, we take pride in delivering every order with care and precision. Please review our shipping guidelines before placing your order.

Bundles & Other Non-Crochet Products

For bundles, bundle deals, closures, frontals, and other non-crochet products:

  • Processing Time: 1–5 business days.

  • Shipping Time: 3–5 business days after processing.

  • Estimated Delivery: 4–10 business days from the date your order is placed.

Wigs and custom orders may require additional processing time. Please refer to the individual product description for the applicable timeframe.

Crochet Hair

Our crochet hair is made to order and specially prepared upon purchase.

  • Processing Time: Up to 3 business days.

  • Shipping Time: 3–7 business days after processing.

  • Estimated Delivery: Up to 10 business days from the date your order is placed.

Delivery Information

Processing time is separate from shipping time. Business days are Monday–Friday, excluding holidays.

Delivery timeframes are estimates and may vary depending on product availability, your location, carrier delays, or holidays. Please allow sufficient time for delivery before scheduling your hair appointment.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method. We offer standard shipping options for your convenience.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking details. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Address Accuracy

Please verify that your shipping address is complete and accurate before completing your purchase. Incorrect or incomplete addresses may result in delivery delays or lost packages.

If you notice an address error, please contact us immediately at info@janellecohair.com. Address changes cannot be guaranteed once an order has been processed or shipped.

Lost or Stolen Packages

If tracking shows your package as delivered but you have not received it, please check around your delivery location and with household members, neighbors, or your building’s management.

Contact the shipping carrier directly and notify us at info@janellecohair.com. We will gladly assist with a carrier investigation. Refunds or replacements for packages marked delivered are not automatic and will be reviewed based on the investigation findings and applicable requirements.

Order Changes & Cancellations

Orders cannot be changed or canceled once they have been processed or shipped. Please review your items, selected lengths, textures, and shipping information carefully before completing your purchase.

Contact Us

If you have questions about your order or need assistance, please reach out:

Email: info@janellecohair.com
Website: https://www.janellecohair.com

Janelle & Co. Hair Extensions
Creating beauty one bundle at a time.